Category: Business Process Automation

  • Preventing AI Expense Fraud: Why Integration Beats AI Detection

    Preventing AI Expense Fraud: Why Integration Beats AI Detection

    The last thing your finance team needs is another AI arms race. 

    The Financial Times recently reported on a troubling trend emerging across UK and US businesses: employees are using AI to generate fake expense receipts, and it’s working. (Note: The FT article is behind a paywall, accessible to FT subscribers only.) 

    According to data from leading expense software platforms cited in the piece, this isn’t theoretical anymore – it’s happening at scale. 

    The Numbers Are Alarming 

    • AppZen reports that fake AI receipts now account for approximately 14% of fraudulent documents submitted in September 2024 – up from precisely zero last year 
    • Fintech group Ramp flagged over $1 million in fraudulent invoices within just 90 days 
    • 30% of financial professionals surveyed by expense platform Medius have witnessed a rise in falsified receipts since OpenAI’s GPT-4o launch 

    The receipts being generated are frighteningly convincing – so convincing that human reviewers can’t spot them. The industry response has been predictable: fight AI with AI using software that scans for metadata and patterns. 

    But this is fundamentally flawed. Fraudsters can strip metadata with a simple screenshot. And you’re locked into an escalating arms race where each generation of AI becomes better at fooling detection tools. You’re spending money on technology to combat technology, with no guarantee you’ll stay ahead.

    There’s a Better Way: Make Fraud Rare and Obvious 

    The smartest approach isn’t getting better at spotting fake receipts. It’s reducing fraud opportunities dramatically and making remaining attempts obvious through intelligent integration and policy. 

    1. Enforce Corporate Card Usage (Eliminate 70-80% of Fraud Opportunity) 

    Integration makes corporate card policies enforceable and friction-free: 

    • Auto-populate expense claims directly from corporate card transactions (Amex, Mastercard, Visa) 
    • Flag personal card expenses automatically for additional scrutiny 
    • Real-time transaction matching to verify submitted expenses against actual card transactions 

    Result: Once management mandates corporate cards for standard business expenses, integration ensures compliance. The vast majority of expenses are automatically verified against actual transactions—no opportunity to submit phantom expenses. 

    2. Contextual Verification for Unavoidable Personal Expenses 

    For remaining personal card reimbursements (cash-only merchants, emergencies), integrate systems to verify context: 

    • Travel booking platforms (Concur, TravelPerk) – Confirm trips actually occurred 
    • Calendar systems (Outlook, Google) – Verify meetings at claimed locations  
    • Project management tools – Validate legitimate business purposes 
    • Pre-approval workflows – Require manager approval before expenses are incurred 

    Result: Even without transaction verification, you create multiple checkpoints that make consistent fraud nearly impossible. 

    3. Automated Vendor Verification 

    Integrate with business registries and verification databases to confirm merchants actually exist: 

    • Companies House (UK) and equivalent business registries internationally 
    • Google Places API to verify business locations and operating hours 
    • VAT number verification systems across European jurisdictions 

    Result: An AI-generated receipt for a fabricated merchant gets automatically flagged when the system confirms no such business exists at that location. 

    4. Intelligent, Risk-Based Controls 

    Integration enables tiered scrutiny based on risk: 

    • Small amounts (under £50): Low friction, post-audit sampling 
    • Medium amounts (£50-500): Contextual verification triggers automatically 
    • Large amounts (£500+): Pre-approval required, multiple verification points 

    When anomalies are detected, the system automatically holds reimbursement, routes to senior approvers, and flags patterns across integrated systems.

    Why This Beats AI Detection 

    AI Detection Policy + Integration 
    Arms race – Fraudsters adapt constantly Eliminates 70-80% of fraud opportunities via corporate cards
    Circumvented via screenshots Must fake context across 5-7 integrated systems
    Reactive – After submissionPreventative – Pre-approval and verification 
    Ongoing AI model update costsBased on actual bookings, meetings, transactions, registries

    The Bottom Line 

    AI-generated receipt fraud is costing businesses millions. But the solution isn’t an endless technological arms race. 

    The solution is to make fraud rare and obvious. 

    By integrating expense management with corporate cards, travel platforms, calendar systems, vendor registries, and approval workflows, you dramatically reduce fraud opportunities and add verification layers that make systematic fraud nearly impossible. 

    Will this catch every single fake receipt? No. But it will: 

    • Eliminate 70-80% of fraud opportunities through corporate card enforcement 
    • Make remaining attempts obvious through contextual anomalies across multiple systems 
    • Create an economically unviable risk/reward ratio for would-be fraudsters 

    Stop trying to spot increasingly sophisticated fake receipts. Start making fraud opportunities rare through intelligent policy and integration. 

    That’s not an AI problem. That’s an integration solution. 


    Ready to Transform Your Integration Strategy?

    Don’t let integration challenges hold your business back. At Cloudorizon, we’ve helped organisations move from fragmented, costly approaches to streamlined automation that delivers real business value.

    🚀 Next Steps:


    About Cloudorizon: We’re Workato specialists who understand that successful integration isn’t just about technology – it’s about connecting business possibilities. With 54+ enterprise clients and proven methodologies, we help organisations build integration capabilities that scale.

    Questions about this article? Get in touch – we’d love to hear from you.

  • Leveraging Automation in Joiners, Movers, and Leavers (JML) Process for Enhanced Employee Experience

    Leveraging Automation in Joiners, Movers, and Leavers (JML) Process for Enhanced Employee Experience

    Lee Cunningham

    March 10, 2025 • 6 min read

    Here’s something often overlooked about employee onboarding: the first day experience of a new hire sets the tone for their long-term engagement and determines whether they’ll recommend your company to others. Yet, many organisations continue to treat the Joiners, Movers, and Leavers (JML) process with outdated methods that fail to meet today’s expectations. 

    I watched a talented developer walk out after three days at a tech firm because they couldn’t access the systems they needed to do their job. Three days of sitting around, waiting for IT tickets to be resolved. That’s not just poor process design—that’s £15,000 of recruitment costs down the drain, plus the opportunity cost of delayed project delivery. 

    The stark reality? Organisations with automated JML processes report 60% faster onboarding times and 70% fewer access-related security incidents. But here’s what really matters: their new hires actually want to stay. 

    Employee frustrated
    Traditional onboarding: when first impressions become lasting disappointments

    The Hidden Cost of Manual Mayhem 

    Traditional JML processes are organisational torture chambers disguised as standard procedure. Picture this: Sarah joins as a marketing manager on Monday. HR creates her profile. IT gets a ticket (eventually). Facilities receives a separate request for desk setup. Finance processes equipment orders. Marketing waits to brief her. 

    Each department operates in its own silo. Nobody talks to anybody else. Sarah spends her first week chasing passwords, hunting for her laptop, and wondering if she made the right career choice. 

    Meanwhile, when Tom from accounting leaves, his access to financial systems remains active for two weeks because the offboarding checklist got buried in someone’s inbox. That’s not just inefficient—it’s a security nightmare waiting to happen. I once worked with a company that only discovered an ex-employee still had a company car over a year after leaving, when a new system was implemented. 

    The fragmentation isn’t just annoying; it’s expensive. Manual JML processes typically involve 15-20 separate tasks across five departments. Every handoff is a potential failure point. Every delay compounds employee frustration. 

    Beyond Efficiency: The Real Business Impact 

    Smart organisations have discovered that JML automation isn’t just about saving time—it’s about competitive advantage. A financial services firm I worked with transformed their onboarding from a five-day marathon into a single-day sprint. The results? Their time-to-productivity for new hires dropped by 75%. 

    But the security benefits are equally compelling. Automated systems don’t forget to revoke access when someone leaves. They don’t accidentally provision administrator rights to temporary contractors. They create audit trails that compliance teams actually trust. 

    Consider the mathematics: if manual onboarding costs an average £2,500 per employee in administrative overhead, automation can reduce that to under £500. For a company hiring 200 people annually, that’s £400,000 in direct savings—before you factor in reduced turnover and faster productivity. 

    The Architecture of Seamless Transitions 

    Effective JML automation requires more than workflow software—it demands intelligent orchestration. The best systems anticipate needs rather than simply respond to requests. 

    When a new hire accepts an offer, the system should automatically trigger equipment procurement, schedule workspace setup, initiate background checks, and prepare system access based on role requirements. By day one, everything’s ready. No waiting, no chasing, no frustration. 

    For internal moves, the complexity multiplies. Access rights need careful adjustment—removing old permissions while adding new ones, ensuring continuity of critical work, updating org charts and distribution lists. Manual processes typically take 3-5 days. Automated systems can complete role transitions in hours. 

    Departures require military precision. Access must be revoked immediately upon termination notification. Equipment needs recovery scheduling. Knowledge transfer sessions require coordination. Exit interviews need booking. Miss any step, and you’ve got either security exposure or legal complications. 

    The Integration Imperative 

    Here’s where most organisations stumble: they try to automate JML in isolation. That’s backwards thinking. JML automation only works when it connects everything—HR systems, identity management, asset tracking, facilities management, even learning platforms. 

    Modern identity systems can provision user accounts automatically based on HR data. Asset management platforms can track equipment from assignment through return. Workflow engines can orchestrate complex approval chains without human intervention. 

    The key is bidirectional integration. When someone changes roles in the HR system, that change should cascade through every connected system automatically. No manual updates. No missed notifications. No inconsistent data. 

    Measuring What Matters 

    You can’t improve what you don’t measure, but most organisations track the wrong JML metrics. They count completion rates while ignoring employee satisfaction. They measure processing time while overlooking security compliance. 

    Smart metrics focus on business outcomes: time to productivity for new hires, security incident rates during transitions, employee satisfaction scores for the onboarding experience, and total cost per JML transaction. 

    One manufacturing company discovered that their automated JML system reduced security incidents by 85% while improving new hire satisfaction from 3.2 to 4.7 out of 5. Those aren’t just numbers—they represent competitive advantage in a tight talent market. 

    The Path Forward 

    Start with your biggest pain point. Usually, that’s onboarding—it’s visible, measurable, and directly impacts employee experience. Design the ideal experience first, then work backwards to the technical requirements. 

    Pilot with a specific department or role type. Sales teams often work well because their onboarding requirements are relatively standardised, and their time-to-productivity is easily measured. 

    Most importantly, involve the people who’ll use the system. IT teams building JML automation in isolation typically create technically perfect solutions that nobody wants to use. 

    The future workplace demands seamless employee experiences. Remote work, flexible arrangements, and changing expectations mean that clunky manual processes aren’t just inefficient—they’re business-limiting. 

    Organisations that master JML automation don’t just save money. They create employee experiences that become competitive advantages, security postures that enable growth, and operational efficiency that funds innovation. 

    Your next hire deserves better than waiting three days for a laptop. Your departing employees deserve better than unclear handover processes. Your organisation deserves better than manual chaos disguised as standard procedure. 

    The question isn’t whether to automate JML processes. It’s whether you’ll do it before your competitors gain the advantage. 


    Ready to Transform Your Integration Strategy?

    Don’t let integration challenges hold your business back. At Cloudorizon, we’ve helped organisations move from fragmented, costly approaches to streamlined automation that delivers real business value.

    🚀 Next Steps:


    About Cloudorizon: We’re Workato specialists who understand that successful integration isn’t just about technology – it’s about connecting business possibilities. With 54+ enterprise clients and proven methodologies, we help organisations build integration capabilities that scale.

    Questions about this article? Get in touch – we’d love to hear from you.